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FAQs

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  • Brush & Fall Leaf Collection

    • Can I get free mulch from the Town of Leesburg from the brush collection?

  • Bulk Item Collection

    • How do I request bulk pickup?

    • Can I get a refrigerator, freezer, or window air conditioning unit collected with bulk items?

  • Business License Tax (BPOL)

    • What if I do not receive a BPOL renewal?

    • How do I obtain a business license?

    • What information is required to obtain a business license?

    • How do I file my local business taxes?

    • I would like to send my renewal information overnight. What address do I use?

    • In reviewing the information I supplied to your office, I realized that I filed incorrectly. How do I make necessary changes?

    • What do I need to do to get my name corrected on my business tax account?

    • How do I change or correct my address on my accounts?

    • What do I need to do to close my business?

    • I am starting a small home-based business. Do I need a business license?

    • What if I don't know what my gross receipts were by the May 1 business license filing and payment deadline?

  • Businesses

    • What type of signs can I have for my business?

    • When do I need a Temporary Use Permit?

    • Do I need a permit to have a special event for my business?

  • Cross Connection/ Backflow

    • I'm not using my irrigation system this year. Why do I have to test the backflow device?

    • Is it okay for trucks to hook up to the fire hydrants?

    • I want to install an irrigation system, what do I need to do?

    • Why do I have to test my backflow preventer every year?

  • Environmental

    • Can I use fertilizer?

    • How can I recycle things that are not listed?

    • How do I get a compost bin?

    • Who can help me get solar power at my house?

    • Why are environmental issues important?

  • Excessive Occupancy

    • What should I know about excessive occupancy in the Town of Leesburg?

    • What happens once an excessive occupancy complaint is received?

    • How do I register an excessive occupancy complaint? Will my contact information remain confidential?

    • Under the Virginia Property Maintenance Code, what are the limitations on occupancy?

    • What is considered to be the appropriate occupancy of a single family dwelling unit?

    • What is excessive occupancy?

    • Why is the Excessive Occupancy Enforcement Program in place?

  • Floodplain Ordinance Amendments

    • Who determines whether or not I need to purchase flood insurance?

    • Is the designation of Minor Floodplain new within the Town's corporate limits?

    • What is the difference between FEMA's Flood Maps and the Town of Leesburg's Floodplain Overlay District?

    • What is the National Flood Insurance Program?

  • Freedom of Information Act (FOIA)

    • What is the Virginia Freedom of Information Act?

    • What is a public record?

    • How do I make a FOIA request?

    • Does it cost anything to make a FOIA request?

    • I have been told the records I am requesting have been destroyed. Is the Town allowed to destroy public records?

    • What if the information I am requesting does not exist? Is the Town required to create a report to answer my questions?

    • Once I have made a request, how long do I have to wait for the requested records?

    • Can the Town refuse to disclose records?

  • General

    • What are Town Hall office hours?

    • Where is Town Hall located?

  • Home Based Businesses

    • Do I need a license or permit to operate a business in my home?

    • Are there limitations on the sale of items within my home?

    • Are there limitations on the number of employees I can have working from my home?

    • Are signs permitted to advertise my home based business?

    • Are there special regulations pertaining to operating a daycare in my home?

    • Do I need to renew my Home Occupation Permit?

  • Hotel and Meals Taxes

    • What is considered a “meal” that is subject to the Meals & Beverage Tax?

    • What is the Meals & Beverage Tax rate in the Town of Leesburg?

    • When are Meals & Beverage Taxes due to the Town of Leesburg?

    • Does the meal, or prepared food, have to be consumed on the premises of the business where it is purchased to be taxable?

    • Does a caterer have to collect and remit Meals & Beverage Taxes to the Town of Leesburg?

    • Are beverages such as soda, beer, water and others that are in a can, bottle or other factory sealed container subject to the meals & beverage tax?

    • What is considered a “food establishment”?

    • Are there any exemptions to the Meals & Beverage Tax?

    • Are gratuities subject to the Meals & Beverage Tax?

    • What is Transient Occupancy Tax (TOT)?

    • If I collect TOT, do I have to have a business license as well?

    • Should the transient occupancy tax be imposed on meeting rooms?

    • How do I calculate TOT if the hotel charges include fees in addition to that of room rental?

    • Who is exempt from TOT?

    • What are the due dates for the reporting and remittance of transient occupancy taxes collected?

    • What do I do if TOT was collected from a transient in error?

  • Land Development

    • How do I know if a property is located in the H-2 Historic Corridor District

    • Are additional permits or review required for projects within the H-1 Old and Historic District or H-2 Corridor District?

    • How do I know if a property is located with the H-1 Old and Historic District?

    • Where can I see information regarding active land use applications?

    • How do I start the special exception process?

    • How do I apply for a Site Plan?

    • What do I need to submit with the Rezoning Application?

    • How do I start the rezoning process?

    • How do I submit a subdivision application?

    • What do I need to make a subdivision application?

    • What are the procedures for requesting DCSM Modifications when a specific design is unable to meet exact DCSM requirements?

    • What is the procedure for adding revised "insert sheets" into previously submitted plans when insert sheets are requested by Town Staff?

    • For what length of time are approved Site Plans or Construction Drawings valid?

    • How do I find out where my plan is time wise in the review process?

    • Do I have to highlight all changes on sets of the subsequent submissions of my plan?

    • How long will it take to get my plan approved?

    • What are the requirements for the use of protective handrails on a project?

    • What types of porous paving are permitted?

    • Are highway embankments allowed to be used as dam embankments?

    • What are the Town requirements for maintenance accessways to stormwater management facilities?

    • What is considered an impervious surface?

    • Are fences permitted in storm drainage easements?

    • Why should I care about the stormwater for any damage runoff from my property?

    • How do I research my property, and what information may I find?

    • Why do I need both a Town Zoning Permit and County Building Permit?

    • Whom do I contact at Loudoun County for a Building Permit?

    • When do I need a Zoning Permit?

    • Whom do I contact for additional questions regarding a Zoning Permit application?

  • Miss Utility

    • Why do I need to call Miss Utility?

    • Why are there colored paint marks in the street and in my yard?

    • Will the Town locate water and sewer lines in my yard if I call Miss Utility?

  • Noise Ordinance

    • Does Leesburg have a noise ordinance?

    • What kind of noise ordinance does Leesburg have?

    • Does the Leesburg noise ordinance use decibels?

    • What are the time restrictions in the noise ordinance?

    • Does the Leesburg noise ordinance apply to businesses and residents equally?

    • What are the penalties for violating the Leesburg noise ordinance?

    • Does the Leesburg noise ordinance allow amplified outdoor music?

    • How do I obtain permission for amplified music outdoors?

    • Where can I find the full content of the Leesburg noise ordinance?

  • Nuisance Complaints

    • How can I report a dead animal in the roadway to be picked up?

  • Parking Tickets

    • I put money in the parking meter and nothing happened. What should I do?

    • How long do I have to pay a parking fine?

    • I mailed my payment on the fourteenth day. Will I be penalized if it reaches the Treasurer's Office after the fifteenth calendar?

    • I paid late but only paid the original fine amount. What will happen?

    • I feel that I did not deserve the ticket, what can I do?

    • I got a ticket for parking in a handicapped zone. I have a handicapped placard but forgot to display it. What can I do?

  • Payments

    • What is the Town's Policy on nonpayment for no account or invalid account for electronic payments?

    • To whom do I make the check payable?

    • Why is there a fee charged to use the online payment service?

    • My real estate/personal property tax is past due. Can I still pay online or over the phone?

    • How can I pay online?

    • What is the Town's Policy on returned checks or checks with insufficient funds?

  • Permits

    • How do I know if a property is located in the H-2 Historic Corridor District

    • Are additional permits or review required for projects within the H-1 Old and Historic District or H-2 Corridor District?

    • How do I know if a property is located with the H-1 Old and Historic District?

    • Do I need a license or permit to operate a business in my home?

    • Are there limitations on the sale of items within my home?

    • Are there limitations on the number of employees I can have working from my home?

    • What type of signs can I have for my business?

    • When do I need a Temporary Use Permit?

    • Do I need a permit to have a special event for my business?

    • Do I need a permit to install a fence?

    • Is a Town Zoning Permit required if all I am doing is repair work (e.g., installing additional electrical sockets, or replacing my hot water tank or leaking water pipes)?

    • How do I research my property, and what information may I find?

    • Why do I need both a Town Zoning Permit and County Building Permit?

    • Whom do I contact at Loudoun County for a Building Permit?

    • When do I need a Zoning Permit?

    • What do I need to provide to obtain a Zoning Permit?

  • Recycling Collection

    • Who receives curbside trash and recycling collection in town?

    • What are my trash, recycling and yard waste collection days?

    • Does the Town provide trash and recycling containers?

    • What can be recycled?

    • What cannot be recycled?

    • How do I report a missed recycling collection?

    • Does the Town have a drop-off recycling center?

    • Does the Town have a location where I can take documents to be shredded year-round?

  • Rezoning & Special Exceptions

    • Where can I see information regarding active land use applications?

    • How do I start the special exception process?

    • What do I need to submit with the Rezoning Application?

    • How do I start the rezoning process?

  • Sanitary Sewer

    • What is the difference between a sanitary sewer and a storm sewer?

  • Site Plans & Subdivisions

    • What is the procedure for adding revised "insert sheets" into previously submitted plans when insert sheets are requested by Town Staff?

    • For what length of time are approved Site Plans or Construction Drawings valid?

  • Snow Removal

    • What if I have an urgent situation and cannot get out of my driveway or neighborhood?

    • When are the snow plows going to get to my street/cul-de-sac?

    • Why doesn't the Town have more people/equipment working on snow removal?

    • I haven't seen a plow in our neighborhood at all - did they forget us?

    • I live in a townhouse community, condo or apartment complex - why hasn't the Town cleared our area yet?

    • A plow came through, but why isn't the road cleared to bare pavement? It's still covered with snow and/or ice!

    • I just cleared my driveway and a plow came through and covered it back up! Why?

    • Why does the Town ask me to shovel around my hydrant?

    • Will my trash and recycling be collected when it snows?

    • Will the Town clear the sidewalks in the Historic Downtown?

    • Are they coming into my neighborhood with special equipment and dump trucks to haul the snow away?

    • I think I may have a burst water pipe or my water pressure has gotten really low since the storm - who should I call?

  • Trash Collection

    • Who receives curbside trash and recycling collection in town?

    • How do I set up trash service?

    • What are my trash, recycling and yard waste collection days?

    • Does the Town provide trash and recycling containers?

    • Can I write my house number on my Toters so I know which ones are mine?

    • What happens if my Toter goes missing or is damaged? Will you replace it?

    • Can I request smaller Toters?

    • Can I get 96-gallon Toters rather than 64-gallon Toters?

    • What if I have more trash than fits in my Toter?

    • What types of things cannot be collected on regular trash days?

    • How do I report a missed trash collection?

    • What time can trash be put out, and when should containers be removed from the curb?

    • Does the Town have a trash drop-off center where I can take extra trash?

    • How can I get rid of old trash cans and recycling bins?

  • Utility Design & Construction

    • Can I do my own fire hydrant flow test?

    • How long does it take to receive fire hydrant flow test data?

    • What are the tap and availability fees for new water and sewer services?

    • What is the process for requesting water and sewer service for a new development?

    • What is the process for requesting water/sewer modeling (flow data) for a new development?

  • Water & Sewer Bills

    • Is a water and sewer deposit required?

    • When and what charges are assessed if my utilities are disconnected for non-payment?

    • What is the Town's Policy on returned checks or checks with insufficient funds?

    • How can I get water service connected or reconnected?

    • Why is my first bill so high?

    • I have just moved/will be moving into a home whose water is provided by the Town of Leesburg. How do I set up water service?

    • I have just moved/will be moving out of a home whose water is provided by the Town of Leesburg. How do I close my account?

    • Can I set up automatic payments?

    • Can I arrange to be billed monthly instead of quarterly?

    • What are the water and sewer rates?

    • Where do I pay my water bill?

  • Water Leaks or Sewer Back Ups

    • Who should I contact if there is a water or sewer emergency or line break?

    • Who should I contact if sewage is backing up into my house?

    • Who is responsible for the repair to the water and sewer lines leading into my house?

    • I am having low (or high) water pressure throughout my house, what should I do?

  • Water Service & Quality

    • My water smells like a swimming pool, what can be done about this?

    • I see black specks in my water at the kitchen sink, what is causing this?

    • I sometime see white residue on my cookware, on glass shower doors and elsewhere on my sinks and showers, what is that?

    • My water is brown or rust colored, what should I do?

    • How can I get water service connected or reconnected?

    • I seem to have reduced water pressure in some of my faucets, what is causing this?

    • I try to conserve water, but I frequently see Town personnel wasting water at fire hydrants. Why?

    • Where does Leesburg’s water come from?

    • Is Leesburg's tap water softened?

    • What is the hardness of Leesburg water?

    • Is Leesburg's tap water fluoridated?

    • Is it OK to drink from the garden hose?

    • I've heard that my drinking water contains chlorine – is it safe to drink?

    • Why does tap water look cloudy sometimes when it comes out of your faucet and then clears up in your glass?

    • Is there lead in my water?

    • Why are there white specks in my tap water?

    • My neighbor said I should put a brick in my toilet tank to save water. How does that save water and is it a good idea?

  • Yard Waste Collection

    • Does yard waste have to be in a Toter or paper bags?

    • What service should I use - yard waste pickup or brush collection?

    • Where can I get a "Yard Waste" sticker?

  • Zoning

    • How do I know if a property is located in the H-2 Historic Corridor District

    • How do I know if a property is located within the Crescent Design District?

    • Are additional permits or review required for projects within the H-1 Old and Historic District or H-2 Corridor District?

    • How do I know if a property is located with the H-1 Old and Historic District?

    • Do I need to renew my Home Occupation Permit?

    • What type of signs can I have for my business?

    • Whom do I contact regarding animal complaints?

    • Whom do I contact about an abandoned or inoperable vehicle?

    • When do I need a Temporary Use Permit?

    • Do I need a permit to have a special event for my business?

    • Do I need a permit to install a fence?

    • Is a Town Zoning Permit required if all I am doing is repair work (e.g., installing additional electrical sockets, or replacing my hot water tank or leaking water pipes)?

    • How do I research my property, and what information may I find?

    • Why do I need both a Town Zoning Permit and County Building Permit?

    • Whom do I contact at Loudoun County for a Building Permit?

    • When do I need a Zoning Permit?

    • Whom do I contact for additional questions regarding a Zoning Permit application?

    • What do I need to provide to obtain a Zoning Permit?