Utilities FAQs

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If you have a question that is not answered below, please email us with your question.
  • Cross Connection/ Backflow

    • I want to install an irrigation system, what do I need to do?

    • Is it okay for trucks to hook up to the fire hydrants?

    • Why do I have to test my backflow preventer every year?

  • Miss Utility

    • Why do I need to call Miss Utility?

    • Why are there colored paint marks in the street and in my yard?

    • Will the Town locate water and sewer lines in my yard if I call Miss Utility?

  • Sanitary Sewer

    • What is the difference between a sanitary sewer and a storm sewer?

  • Utility Design & Construction

    • What is the process for requesting water/sewer modeling (flow data) for a new development?

    • How long does it take to receive fire hydrant flow test data?

    • What is the process for requesting water and sewer service for a new development?

    • Can I do my own fire hydrant flow test?

    • What are the tap and availability fees for new water and sewer services?

  • Water & Sewer Bills

    • What are the water and sewer rates?

    • What is the Town's Policy on returned checks or checks with insufficient funds?

    • What is the Town's Policy regarding those who have a power of attorney for a family member or is the executor of an estate for taxes and water and sewer bills?

    • Is a water and sewer deposit required?

    • I have just moved/will be moving out of a home whose water is provided by the Town of Leesburg. How do I close my account?

    • I have just moved/will be moving into a home whose water is provided by the Town of Leesburg. How do I set up water service?

    • Why is my first bill so high?

    • Where do I pay my water bill?

    • Can I arrange to be billed monthly instead of quarterly?

    • Can I set up automatic payments?

    • How can I get water service connected or reconnected?

    • When and what charges are assessed if my utilities are disconnected for non-payment?

  • Water Leaks or Sewer Back Ups

    • I am having low (or high) water pressure throughout my house, what should I do?

    • Who is responsible for the repair to the water and sewer lines leading into my house?

    • Who should I contact if there is a water or sewer emergency or line break?

    • Who should I contact if my sewer line is backing up into my house?

  • Water Service & Quality

    • Is Leesburg's Tap Water Fluoridated?

    • Is it OK to drink from the garden hose?

    • Why does tap water look cloudy sometimes when it comes out of your faucet and then clears up in your glass?

    • My water smells like a swimming pool, what can be done about this?

    • I see black specks in my water at the kitchen sink, what is causing this?

    • My water is brown or rust colored, what should I do?

    • I sometime see white residue on my cookware, on glass shower doors and elsewhere on my sinks and showers, what is that?

    • What is the hardness of Leesburg Water?

    • Why are there white specks in my tap water?

    • Is there lead in my water?

    • I've heard that my drinking water contains chlorine – is it safe to drink?

    • Is Leesburg water softened?

    • I try to conserve water, but I frequently see Town personnel wasting water at fire hydrants. Why?

    • My neighbor said I should put a brick in my toilet tank to save water. How does that save water and is it a good idea?

    • Where does Leesburg’s water come from?

    • I seem to have reduced water pressure in some of my faucets, what is causing this?

    • How can I get water service connected or reconnected?