Suspect a Leak?

If you suspect a water leak at your property, please don't hesitate to contact us. Our team is here to assist with identifying and addressing potential issues promptly and efficiently. Contact us at 703-771-2750, Monday through Friday, 8:30 a.m. to 5:00 p.m. After 5:00 p.m., weekdays and on weekends and holidays, call the Leesburg Police non-emergency number at 703-771-4500.

Check Your Toilet for Leaks — Save Water and Money 

Did you know a small toilet leak can waste hundreds of gallons of water each month? It’s one of the most common — and easiest to fix — household water issues. In this quick video, we’ll show you how to check your toilet for leaks using simple tools you already have at home. 

What Is a Leak Adjustment?

We understand that unexpected leaks can be costly, and we're here to help.

If you’ve experienced a water leak that resulted in unusually high water usage, you may be eligible for a leak adjustment under our leak adjustment policy.

A leak adjustment is a partial credit applied to your water and/or sewer bill when you've repaired a verified leak that caused excessive water usage per Town Code.

Eligibility Criteria

To qualify for a leak adjustment:

• Leak adjustments are only for eligible repairs of the water service between the water meter and the building. Otherwise, all water registered through the meter is billed, regardless of whether a leak occurred or whether a notice was received.
• The leak must be repaired in a timely manner after detection or notification. An adjustment may be denied if the property owner or tenant has knowledge of the leak and fails to complete timely repairs.
• The customer must provide proof of repair, such as:
  • A plumber's invoice or receipt
  • Letter from contractor detailing work was completed on water service line with date of completion
  • A detailed explanation if self-repaired with receipts

• Adjustments are typically not granted for:
  • Leaks due to negligence or lack of maintenance
  •  Water running at home from a toilet, hose bib connection, or other home source
  • Irrigation or pool-related leaks
  • Leaks in vacant or unoccupied properties

How to Request a Leak Adjustment

Follow these steps:

1. Fix the Leak
   • Repair the issue as soon as possible to minimize water loss. 
2. Gather Documentation
   • Keep receipts, photos and any relevant repair notes.
3. Submit a Leak Adjustment Request
   • Complete our Leak Adjustment Request Form
   • Upload supporting documents (photos, invoices, etc.)

Timeline for Review

• Requests are reviewed within 15 days.
• We will notify you by phone or email once your request in processed.
• If approved, the adjustment will appear as a credit on your next bill and you will receive a confirmation email indicating the credit has been processed to the account.

How is the Adjustment Calculated?

• The adjustment is based on your average usage for the same quarter over the past 3 years or average usage over the past year if a newer account.
• You are typically billed your normal average, and only the excess usage is adjusted.
• Sewer charges are also adjusted if applicable.

How Often Can I Request an Adjustment?

• Customers are allowed one leak adjustment every 36 months per service address.

Questions?

If you need help submitting your request or aren't sure if you qualify, please contact our Customer Service team:

Phone: 703-771-2713

Email: watersewer@leesburgva.gov

Office Hours: Monday-Friday, 8:30AM to 5:00PM, excluding holidays.