Monitor Your Daily Water Usage

Sometimes spikes in water usage can be leaks or other plumbing problems. Leesburg customers can track their water usage by logging on to the Town’s online customer portal. You can also compare past water consumption and sign up to receive an alert.

*Please note that these sites use pop-up windows.
If your web browser blocks pop-ups, some functionality may be affected.

Sign up for High-Usage Alerts

Customers can sign up to receive email notifications when their water use is higher than their set threshold. Receiving an alert enables customers to quickly respond to potential leaks and fix them before they become a serious billing problem.

Disclaimer: The Town will attempt to provide alert notifications. The Town is not responsible for technical issues beyond our control that may prevent or delay the delivery of alerts and notifications.

To sign up, log onto the Town’s customer portal as explained above.  

Did you know a small toilet leak can waste hundreds of gallons of water each month? It’s one of the most common — and easiest to fix — household water issues. In this quick video, we’ll show you how to check your toilet for leaks using simple tools you already have at home. 

Important Information About Usage Notifications

While we may occasionally notify customers of potential leaks or unusual water usage, these notifications are provided as a courtesy only and are not guaranteed.

The Town is not obligated to monitor individual water usage or provide notification, and does not guarantee the identification or communication of all leaks or irregularities.

Please be advised that:

• Our water meter reading system may flag accounts with unusual usage patterns, but it does not monitor individual plumbing systems and may miss anomalies, smaller or intermittent leaks.
• It is the customer’s responsibility to regularly check for leaks, monitor usage, and maintain household plumbing.
• The Town is not liable for any damages, charges, or losses resulting from undetected leaks or delayed notification.
• Leak adjustments are only for eligible repairs of the water service between the water meter and the building. Otherwise, all water registered through the meter is billed, regardless of whether a leak occurred or whether a notice was received.
  •  To request a leak adjustment, submit your request here.

For assistance with monitoring your water usage, we recommend that customers regularly monitor their bills for unexpected changes and consider checking water devices such as toilets and irrigation systems for leaks.

If you suspect a leak or have concerns about your water usage, please contact our customer service team at watersewer@leesburgva.gov or 703-771-2713 Monday – Friday, 8:30am – 5:00pm excluding holidays.