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Online Payments

You can make payments from your online account.

• Service fees will apply from our third party vendor, Paymentus.
• Please have your Customer ID and Account number ready.
• Credit card, debit card, e-check, PayPal and Venmo are accepted.

Register for an Account

Important Information

• Errors resulting from incorrect or invalid account or bank routing numbers will be subject to a $50 fee. Please take special care to enter your account and bank routing numbers accurately.

Phone

To make a payment over the phone, please call 1-833-230-9549.

• Service fees will apply from our third party vendor, Paymentus.
• Please have your Customer ID and Account number ready.
• Credit card, debit card, and e-check are accepted.
• Available 24 hours a day, 7 days a week.

Mail

Make a payment by mailing a check or money order.

• This service is free.
• Write your Customer ID and Account number on your check.
• Include the bottom stub of your bill in the enclosed envelope.
• Do not mail cash.
• Payments may be sent to the following address:
  P.O. Box 9000
  Leesburg, VA 20177-0900

Online Banking

Through Your Own Financial Institution (Bill Pay):

Town of Leesburg will accept payments made through your financial institution’s online payment service. To ensure proper posting, you must provide your Customer ID and Account number. 

Payments will not post to your account for at least 24 hours. Because of the time delay, we do not recommend this payment method for your utility bill if your water service is due to be disconnected.

In Person

Make a payment in person at one of our many authorized payment centers.

• This service is free.
• Bring your bill or account number when making a payment.
• Cash, check, credit card or money order are accepted.
• Payments may be made in person at the following address:
  Town Hall
  25 West Market Street
  Leesburg, VA 20176
  Monday to Friday, 8:30am to 5:00pm

Drop Box

The Town has a secure night-time depository box located in the Town Hall alcove at the corner of West Market and Wirt Streets, which is accessible 24 hours a day.

There is an additional drop box in Town Hall, in the first floor hallway by the Finance Department. Payments placed in the drop box before 5 p.m. on weekdays will be posted to your account the same day.

Unpaid Bills

Late Payments

Bills are considered delinquent or late if payment is not received by the 30th day the bill was rendered. If an account remains unpaid after this date, a 10% late fee will be assessed. Failure to receive a bill does not exempt the customer from payment of late fees. A reminder notice with the assessed penalty, will be mailed to customers and due within 15 days to avoid disconnection.

Disconnection of Delinquent Accounts

Unpaid accounts will be assessed a delinquent account processing fee. A door hanger be delivered to the service address. Any accounts that remain unpaid, will be disconnected on the date listed on the door hanger. 

Re-connection of Service

Once a customer has been disconnected for non-payment, the entire past due balance and all fees must be paid before service is restored. If the security deposit was already refunded, re-connection of service will require a new security deposit which will be refunded again after three years of good payment record or upon closing the account. If payment is made before 4:00 p.m. on the disconnection date, we will make every attempt to reconnect service on that day.

Important Information

It may take up to one full business day to restore service.

Collections

The Town of Leesburg has enlisted the services of an outside collections agency to collect 2021 and prior years delinquent utility bills. The collection agency, Nationwide Credit Corporation (NCC), is located at 5503 Cherokee Avenue, Suite 100, Alexandria, VA, 22312. Please be aware that NCC does make cold calls to Town of Leesburg former customers that have delinquent bills outstanding. Former customers should contact NCC directly at 844-862-7251 to have an NCC representative review the details of outstanding bills or to make a payment by phone.

Visit the NCC website to make payments online.

Contact Us

Do you have questions about your bill? Please contact Utilities Customer Service Staff by calling 703-771-2713 or send an email to watersewer@leesburgva.gov.