"CALL US BEFORE YOU CALL A PLUMBER"
Residents are responsible for maintenance of their lateral sewer line from the house to the sewer main, even though a portion maybe on public property. Residents are also responsible for maintenance of their water service line from the water meter to the house.
If you encounter a problem such as a sewer backup or suspect a water line leak, please contact the Town’s Utility Department prior to calling a plumber. A representative from the Town’s Utility Department will respond to your home to determine if a problem exists in the town’s main sewer line or water main. We are on call 24 hours a day, 7 days a week to serve our customers. This service is provided at no cost to you and will save you the expense of calling a plumber if the main sewer line or water main is the problem.
If the Town determines that the main sewer is clear or the water leak is on your property, you will be advised to contact a licensed plumber at your expense. The Town cannot recommend plumbers.
For all water or sanitary sewer concerns, please call the Town’s Utility Department at 703-771-2750 during normal business hours or call the police non-emergency number at 703-771-4500 after hours. We are on call 24 hours a day, 7 days a week to serve you.
The Town suggests that homeowners purchase special sewer backup coverage as a rider to their homeowner’s insurance policy because the Town’s insurance carrier does not pay for damage unless the Town has been negligent.
