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Frequently Asked Public Works Questions

Below are some of the most frequently asked questions for the Department of Public Works. If you do not see your question answered here or if you would like additional information about any of the services we provide, please e-mail us or call 703-771-2790.

 

Expand/Contract Questions and Answers

How can I get water service connected or reconnected?
A:
Please visit the Water and Sewer Bills page for additional information on these services and related billing/account setup.  You may also contact the Utilities Customer Service staff by calling 703-771-2701.
Does the Town have a trash drop-off center where I can take extra trash?
A:
The Town does not have trash drop-off locations; the recycling centers in Town are for recycling only, regular trash and waste should not be left at these containers. The Loudoun County Landfill accepts household waste for a nominal fee.  You may contact them at 703-771-5500 for more information and hours.
Can I get free mulch from the Town of Leesburg from the brush collection?
A:
No. The Town does not have a storage location for bulk mulch.  In addition, the grinding equipment used for brush collection does a very rough shred. It does not go through the multiple grinding processes like commercially-bagged mulch and would not be suitable for home landscaping. The Loudoun County Landfill has a Free Mulch Depot at the facility on Evergreen Mills Road south of Leesburg.
What Service Should I Use - Yard Waste Pickup or Brush Collection?
A:

If you have tree limbs and branches larger than your trash can or brown paper yard waste bag, you may use the brush collection service, which picks up tree limbs and branches only on Tuesdays or Wednesdays.

If you have smaller branches, leaves, twigs, weeds, grass clippings or other baggable yard waste, please use the yard waste collection for pickup of these materials.

When Does My Trash Get Picked Up?
A:
  • Residents in the SE and SW - Monday
  • Residents in the NE and NW - Tuesday
Does the Town have a location where I can take material to be shredded year-round?
A:
Unfortunately, we do not have a permanent facility for this service; however, the Town does host two on-site shred events each year - spring and fall. The events are free to citizens (no businesses) and are usually held at a local high school. Please check the trash and recycling page in early spring and late summer for specific dates and times.

I saw the CSI truck go by this morning but they didn't pick up my yard waste/recycling - why?
A:
CSI uses two separate trucks for recycling and yard waste. You may see them pass by as they do pickups for one material and another truck will be by later to pick up the other. Recycling is taken to the reclamation facility in Sterling, while yard waste is taken to Loudoun Composting.
How do I set up trash service?
A:
Residents within the corporate limits of the Town of Leesburg do not need to request trash service or set up an account - this is done automatically for all single-family homes, townhomes, certain businesses and some condos in Leesburg. (Please view the map to see if your address is within the corporate limits - some "Leesburg" addresses are not within the corporate limits and are not eligible for refuse and recycling collection by the Town.) Also, please note that the Town does not provide services for commercial properties such as shopping centers and business complexes as these services are contracted by their property management companies.

How do I request bulk pickup?
A:
You can request a bulk pickup by e-mailing Public Works, calling 703-771-2790, or by using the online bulk pickup request form. Please remember that all requests must be received by noon on Thursday for same week Friday pickup. All requests received after 12:00pm will be scheduled for Friday of the following week.
Can I get a refrigerator, freezer or window air conditioning unit picked up with bulk pickups?
A:
These appliances can only be collected if a certified technician has removed the coolant unit and placed a sticker on the unit stating this has been removed. This applies to all appliances that have coolants, regardless of whether or not the unit still works. This is an EPA rule and cannot be waived by the Town. Fridges, freezers and AC units left at the curb without this sticker will not be collected and the property owner/resident will be notified.  Please visit our bulk items pickup page for more information and options.
How do I get a new recycle bin?
A:
Recycle bins are available for pickup from Town Hall (25 West Market Street, Leesburg, VA 20176) Monday through Friday from 8:30am to 5:00pm in the lobby at the main reception area. The Town cannot deliver bins to your home. Please visit our recycling page for additional information.
When do I need a Right-of-Way permit?
A:
Anyone doing work within the public right-of-way must have a permit from the Town of Leesburg.  Such work may include, but is not limited to, roadway improvements, underground or overhead installations, temporary construction dumpsters placed in the roadway, etc.  Please visit Right-of-Way Permits for more information on requirements, fees and forms.  You may also contact the Transportation Division at 703-771-2790 if you have questions or need additional information.
How can I report a dead animal in the roadway to be picked up?
A:
For dead animals in the public right-of-way (streets, sidewalks, etc.) please contact the Street Maintenance Division at 703-737-7073 to request removal.  Please provide the nearest cross-street to the location (if applicable) or the closest address.  You may also visit the Street Division page to submit your request on-line.
When does my recycling get picked up?
A:
  • Residents in the SE and SW - Thursday
  • Residents in the NE and NW - Friday
Where can I get a "Yard Waste" or "Recycling" sticker?
A:
Please e-mail trash@leesburgva.gov or call 703-771-2790 to request stickers. Stickers may be used on trash cans or other containers to designate them for recycling or yard waste use. There is no charge for these stickers.
I live in an apartment complex that doesn't have recycling service - can I still recycle?
A:
Absolutely! The Town has two recycling drop-off centers in Town. These are open to all citizens at no cost. One is located in the Bloom shopping center on South King Street; the other drop-off is located in the Wal-Mart parking lot, closest to the bypass. Please see our website on other recycling opportunities for more information on materials accepted at these locations.
I see the crews throw all my recycling in the back of the truck together. Does my recycling really get recycled?
A:
Yes! CSI takes all recyclables, including bulky items, to their reclamation facility in Sterling, VA. It is then hand-sorted by material type and processed for resale to manufacturers who use it to make new products. You can visit our "Recycling - Where does it Go?" page to see photos of the process. Also, scout and youth groups interested in touring the facility may contact CSI at 703-444-3181 to inquire about scheduling a tour.
When does my yard waste get picked up?
A:
  • Residents in the SE and SW - Thursday (the additional yard waste collection day on trash day ends September 27th)
  • Residents in the NE and NW - Friday (the additional yard waste collection day on trash day ends September 28th)

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