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Frequently Asked Questions

 
Do I still have to have the backflow device tested if I'm not going to use my irrigation system?
How do you determine how much water and sewer service I've used and how much to charge me?
Can you help me determine if I have a leak?
How to I check for a toilet leak?
What are the water and sewer rates?
I need water turned on at a home which is a rental/investment property or a foreclosed/bank-owned property, and whose water is provided by the Town of Leesburg. How do I set up water service?
Why is my first bill so high?
I didn’t use any water, so why am I still being billed?
What is the current tax rate?
How is real estate tax calculated?
Who do I contact to apply for Real Estate Tax Relief ?
I feel that I did not deserve the ticket, what can I do?
What is the Town's Policy on returned checks or checks with insufficient funds?
Can I read my meter to check my water consumption?
Can you adjust my utility bill if I have a leak?
Does the Town accept check cards or credit cards? Can I pay my bill over the phone with a credit card?
What is a fixed charge on my utility bill?
What is a surcharge and why am I being charged with it?
How can I get water service connected or reconnected?
How can I set up my utilities account to be bank drafted each month?
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Q: Do I still have to have the backflow device tested if I'm not going to use my irrigation system?
A:

If you have an irrigation system, you must either have the backflow device installed and tested every Spring by June 1st, or permanently cut and cap the system, have the work inspected by the Town’s Environmental Compliance Inspector, and sign a Memorandum of Understanding stating the system will no longer be used.  Penalty for reconnection without notification to the Town beforehand, is a violation of the Town’s Cross Connection Control Program and punishable by misdemeanor charge, fine of up to $2,500, and one year in jail. Call 703-771-2762 for further information.

Q: How do you determine how much water and sewer service I've used and how much to charge me?
A:

Your bills are based on the amount of water that passed through your meter since the last billing period. Sewer is not metered; instead, we base the amount charged for sewer on the amount of water delivered to your home. Water and sewer charges are based on 1000 gallon increments and also include a water and sewer fixed fee based on the water meter size.

Q: Can you help me determine if I have a leak?
A:

Yes, we can help you determine whether you might have a leak. Please review the guidelines outlined on our First Call page, and call us at 703-771-2701, or e-mail watersewer@leesburgva.gov to set up a leak check appointment. Please review your household plumbing page for additional information regarding potential leak sources.

Q: How to I check for a toilet leak?
A:

Put a few drops of food coloring in the tank of the toilet. If, within 20-30 minutes, color appears in the bowl of the toilet without flushing, you have a "silent" toilet leak. This is the homeowners responsibility to repair the leak and no provisions for adjustments are given. Please review your household plumbing page for additional information.

Q: What are the water and sewer rates?
A:
Please see our Current water and sewer rates page.
Q: I need water turned on at a home which is a rental/investment property or a foreclosed/bank-owned property, and whose water is provided by the Town of Leesburg. How do I set up water service?
A:

Please see our start or stop water and sewer service page or contact our Utilities Customer Service staff at 703-771-2701.

Important: In order to turn on water at the property and create an account in your or your company’s name, the Town of Leesburg must first collect the $30.00 Initial Service Charge (non-refundable) and the $130.00 Deposit (refundable after 3 years of no late payment penalties, or if the account is closed sooner). These fees must be paid in full before water service can begin. Payment can be made either in-person, or online with the start service application. Additional information can be found at our water and sanitary sewer services page.

Q: Why is my first bill so high?
A:

In addition to your water & sewer consumption and fixed fees, your first bill includes a $30.00 Service Charge and a $130.00 Deposit.

The Service Charge is not refundable. However, the Deposit will be returned to your account after 3 years if there are no late payments, or if you close the account sooner. Additional information can be found at our Open water and sewer account page.

Q: I didn’t use any water, so why am I still being billed?
A:

Every quarterly bill has a fixed administrative fee for water/sewer, which is based on your water meter size. For instance, a 5/8” meter is $14.40 – so on your bill it would show up as a $7.20 water fixed charge plus a $7.20 sewer fixed charge. If this is your first bill, you will still be billed an initial connection $30.00 Service Charge regardless of water consumption. Additional meter size and rate information are available at our Current water and sewer rates page.

Q: What is the current tax rate?
A:
The 2014 real estate tax rate is $0.183 per $100 of Assessed Value. The Town Council establishes a tax rate for real estate every spring when it adopts the budget. The tax rate applies to the current calendar year.
Q: How is real estate tax calculated?
A:
The 2014 tax rate is $0.183 per $100 of assessed value. To compute the real estate tax on a property assessed at $350,000, divide the assessed value by 100 and multiply by the tax rate: ($350,000/100) x $0.183 = $640.50.
Q: Who do I contact to apply for Real Estate Tax Relief ?
A:
Tax Relief Eligibility is determined by Loudoun County. If you qualify with the County, the Town will be notified to update your Town real estate account. For information regarding the available real property tax exemptions, please visit the Loudoun County website.
Q: I feel that I did not deserve the ticket, what can I do?
A:
To appeal your ticket/citation, you must notify the town in writing on the appropriate appeal form (see below) within 15 days of receipt of the ticket. The Town will contact you only if additional information is needed. The Town will process and certify the appeal to the Loudoun General District Court. You can download the appeal form or get a copy from the Finance Department at Town Hall, 25 West Market Street, Leesburg VA 20176.  
Q: What is the Town's Policy on returned checks or checks with insufficient funds?
A:
When a person has written a returned check, the person will automatically owe the amount of the check (in addition to penalties and interest, if applicable) plus a fifty dollar ($50) Return Check Fee. If the returned check is not redeemed, legal action will be initiated. This may include a lien against your checking account, a tax lien to your employer for your wages to be garnished, placing a DMV stop (which effectively denies your renewing your drivers license or tags for any of your vehicles) or the issuing of a warrant-in-debt for you to appear in Civil Court. All of these will incur additional cost to you. The returned check must be paid in cash, certified check or money order. You may not pay using another check.
Q: Can I read my meter to check my water consumption?
A:

No. The meter box belongs to the Town and customers are discouraged from accessing their meter box. STAR Meter Transmitter Units are connected to all Town water meters, and read the customer's meter twice each day. The meter readings are transmitted to a Network Control Computer housed at the Leesburg Finance office. Powerful software organizes the readings into a rich database of customer information for accurate customer billing. Customers may contact the Finance or Utility Department to obtain their current consumption readings.

Q: Can you adjust my utility bill if I have a leak?
A:

The Town Code is very specific as to the type of leak discretion and methodology used in application of any adjustment and time allowed for reporting a leak. The Town will not adjust a customer’s account for common problems such as a leaky commode, dripping faucet, or leaky irrigation system.

Q: Does the Town accept check cards or credit cards? Can I pay my bill over the phone with a credit card?
A:
Payment via credit card can be made in person during regular business hours or by providing your credit card information on your payment stub and mailing it back to us. Please dial 1-800-272-9829 to pay by credit card over the phone and a convenience fee will be applied.
Q: What is a fixed charge on my utility bill?
A:
Your bill for service is made up of two components; a fixed and a variable charge. The water fixed charge helps to cover the cost of replacing your water meter, and the sewer fixed charge covers the ongoing cost for sewer system maintenance. The variable charge reflects the cost of water and sewer treatment based on your household’s actual water and sewer usage.
Q: What is a surcharge and why am I being charged with it?
A:
If water usage during any billing period other than the winter quarter exceeds the winter quarter consumption by 35%, all water billed will be at the surcharge rate.
Q: How can I get water service connected or reconnected?
A:
Please visit the Water and Sewer Bills page for additional information on these services and related billing/account setup.  You may also contact the Utilities Customer Service staff by calling 703-771-2701.
Q: How can I set up my utilities account to be bank drafted each month?
A:

Return a completed ACH Payment form to the Town of Leesburg.

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